1. RESERVATION POLICY & PAYMENT TERMS:
1.1. RATE CURRENCY & PRICES
Rates are quoted in Euro currency, inclusive of Vat and quoted per apartment for indicated number of occupancy per night. Rates per person do not apply.
Prices quoted are based on self-catering facilities and accommodation only so does not include breakfast. Light meals, breakfast, beverages and refreshments are available and can be ordered off our snack bar menu at an extra cost depending on what is ordered.
Price quoted also includes all bed/ bath linen, electricity & air-condition usage at no extra charge. An access card system has been installed to activate the electricity when opening or closing the entrance door to the apartment. Card must be removed when leaving the apartment. If a card is left in the slot, our cleaning staff have the right to remove it in order to proceed with their cleaning programme.
Pool towels are provided on request for usage around the pool area ONLY. We do not provide beach towels.
1.2. GOVERNMENT STAY TAX FEE
Additional Government stay tax fee of 0.50 Euro cents per night per apartment booked is not included in the booking fee. This is payable in cash on check-in at resort, not prior to arrival.
1.3. EXTRA SOFA COUCH BEDS
If an extra child needs to be accommodated and the apartment allows for this, they will be accommodated on extra sofa couch beds provided in the living room area at a further extra charge of 15.00 euros per person per night.
1.4. MINIMUM STAY POLICY
Minimum stay is 3 consecutive nights which is payable in full upon confirmation of booking.
1.5. CHANGE OVER DAYS
No specific changeover days apply. Reservations are accepted on any day of the week.
1.6 APARTMENT REQUESTS
All efforts will be made to ensure the apartment is available as booked or requested. However, the owner reserves the right to make alterations to bookings of the same category depending on nature of circumstances.
1.7. RESERVATIONS
Reservations made require a 30% deposit of the total booking amount which is payable within 3 days upon confirmation of booking in order to secure and guarantee the reservation. Regret no exceptions will be made. Balance payment will be due 28 days prior to check-in date.
1.8. EARLY RESERVATIONS
Bookings made up to one calendar year in advance prior to new rates been released, carries a 30% holding deposit based on current rates which is payable within 7 days upon confirmation of booking in order to secure and guarantee the reservation. The difference due 28 days prior to check-in date will be calculated on the new rates once these are released later in the year. Standard and group cancellation policy applies should reservation be cancelled at any point. We will only accept reservations up to one calendar year in advance. Regret no exceptions will be made.
1.9 LATE RESERVATIONS
28 days or less: Any bookings made 28 days or less prior to check-in date must be paid in full upon confirmation of booking in order to secure and guarantee the reservation
2. STANDARD CANCELLATION/ POSPONEMENT POLICY
2.1. STANDARD CANCELLATION
28 days or more:
Reservations cancelled 28 days or more prior to check in date carries a fully refundable reservation fee less bank charges.
27 – 10 days: Reservations cancelled 27-10 days prior to check in date carries a 50% refundable reservation fee less bank charges.
10 days or less: Regrettably a non-refundable booking fee will result if reservation is cancelled 10 days or less prior to check in date.
3 days: Bookings of up to 3 days that are paid in full upfront are regrettably non refundable if cancelled at any time prior to arrival date.
2.2. STANDARD POSTPONEMENT
27 days or more: Reservation postponements are accepted strictly up to 27 days prior to check in date provided reservation is re- booked within the same year or carried over to the following calendar year.
Any postponements made 26 days or less prior to check- in date will carry an additional 10% service fee over and above the total booking fee.
Requested dates will also be dependant on availability at the time. If client has to cancel due to unavailability, then our standard cancellation policy will apply.
3. GROUP CANCELLATION / POSTPONEMENT POLICY:
This applies to 3 or more apartments booked.
3.1 GROUP CANCELLATION
28 days or more: Reservations cancelled 28 days or more prior to check in date carries a 90% refundable reservation fee less bank charges. Alternatively if only some & not all the apartments are cancelled the total booking fee paid can be carried over to another apartment/apartments booked as a credit.
27 days or less: Reservations cancelled 27-10 days prior to check in date carries a 30% refundable reservation fee less bank charges. Alternatively if only some & not all the apartments are cancelled the total booking fee paid can be carried over to another apartment/apartments booked as a credit.
10 days or less: Regrettably a non-refundable booking fee will result if reservation is cancelled 10 days or less prior to check in date.
3 days: Bookings of up to 3 days that are paid in full upfront are regrettably non refundable if cancelled at any time prior to arrival date.
3.2 GROUP POSTPONEMENT:
Reservation postponements are accepted strictly up to 27 days prior to check in date provided reservation is re- booked within the same summer season period or carried over to the following calendar year.
Any postponements made 26 days or less prior to check- in date will carry an additional 10% service fee over and above the total booking fee.
Requested dates will also be dependant on availability at the time. If client has to cancel due to unavailability, then our standard cancellation policy will apply.
4. EARLY CHECK- OUT OR NO SHOW:
Late arrival after check in date or no show or early check-out prior to departure date booked, will regrettably carry a non – refundable reservation fee for cancelled or remaining nights.
5. RESERVATION AMENDMENTS
28 days or more: Any amendments to a reservation such as a downgrade, made 28 days or more prior to check- in date will be considered. The difference of the downgrade will be deducted from the new booking amount fee so amount to pay will be less.
27 - 10 days: Any amendments to a reservation such as a downgrade, made 27 -10 days prior to check- in date carries a 10% service charge which will be added onto the new total booking fee of the downgrade.
10 days or less: Any amendments to a reservation such as a downgrade, made 10 days or less prior to check- in date regrettably carries a non-refundable booking fee difference.
3 days: Bookings of up to 3 days that are paid in full upfront are regrettably non refundable if cancelled at any time prior to arrival date.
6. PAYMENT METHOD
Reservation payment may be done online during the booking process, telephonically by credit card or Eft. If paying by Eft, bank charges are not included in the booking amount. These extra charges are for the guests’s account over and above the amount being remitted.
Our banking details are reflected at the bottom of the booking confirmation form sent to the client.
If paying telephonically, guests are required to call management with their card details in order to proceed with the payment. Contact numbers to call are +30 26740 41128 or +30 6975928532.
We accept the following credit cards: Visa, Mastercard, Maestro, Diners Club. A valid credit card is required when making payment of which pre-authorization may be required in order to process payment.
7. CHECK-IN / CHECK- OUT POLICY:
Check-in time: 15h00 – 19h00
Check-out time: 10h30
7.1. CHECK – IN BETWEEN 15H00-19H00
Minimum age for check-in is 18 years of age. Persons younger than 18 are required to be checked in by an adult.
Guests are kindly requested to report to reception which is located at the pool area when checking in and to kindly inform management of their arrival time and of any delays experienced during travelling.
Every effort will be made to ensure that the apartment is ready in time for check-in however, we sometimes experience minor delays during our peak period. We kindly ask for your patience and understanding in this regard.
7.2. EARLY CHECK- IN: Guests who arrive before the stipulated check-in time are welcome to use our facilities such as the swimming pool, snackbar & luggage storage area until their apartment is ready for check-in.
7.3. LATE CHECK - IN: We kindly request that guests inform management if they are arriving after 19h00 so that suitable arrangements can be made.
8. CHECK – OUT
8.1. CHECK OUT BY 10H30
Our check out time is 10h30. Room keys can either be handed in at the reception desk or left on the inside of the apartment front door on departure day. Pleases ensure that all outstanding bills are settled before 10h30.
8.2. EARLY MORNING CHECK OUT: Guests departing on early flights/ferries or buses are requested to settle any outstanding bills by 16h00 a day before their departure. If checking out before 10h30, room keys can be left on the inside of the apartment front door on departure.
8.3. LATE CHECK OUT: Room keys can either be handed in at the reception desk or left on the inside of the apartment front door on departure day. Pleases ensure that all outstanding bills are settled before 10h30.
If late check out is required after 10h30 due to late flights/ferries or buses, guests are welcome to use the resort facilities such as the snack bar, swimming pool and luggage storage area at no extra charge. We also have a change /shower room facility for guests who wish to freshen up before their departure. We provide bath towels and bath toiletries at an extra fee. Please enquire with management to pre book your slot.
9. BUSINESS HOURS
9.1. RECEPTION HOURS :
In season: 1st May – 15th October: 09h00 – 15h00 & 17h00 – 19h00
Out of season: 16th October – 30th April: 09h00 – 15h00 & 17h00 – 19h00
Please note that we are not based in resort during the out of season months but we are available to take calls via our diverted landline +30 26740 41128 or mobile number/watsapp +30 6975928532 as well as receive correspondence via email info@portofiscardo.com or on our website Facebook messenger chat www.portofiscardo.com
Should you experience any difficulty getting through to us which may occur from time to time, we do ask that you try again at a later stage. Your patience and understanding is greatly appreciated.
9.2. SWIMMING POOL HOURS: 9h00 – 19h00
No swimming is permitted after 19h00.
9.3 SNACK BAR HOURS:
Kitchen: Meals are served from 9h00 – 15h00
Bar: Drinks & refreshments are served from 9h00 – 19h00
10. TRANSFERS:
We do not provide private transfers to and from airport, ports and bus terminals. However, we can arrange a taxi for your transfer which needs to be pre-booked 7 days prior to check- in day. We will require your flight/ferry/bus details and arrival time in order to book the taxi accordingly.
Taxi company is managed independently to us so taxi fee must be settled directly in cash with the taxi driver upon arrival at the resort. Maximum occupancy for a standard taxi is 4 passengers but we can arrange for a Mini van taxi for bigger groups.
Child car seats can be arranged on request at no extra charge.
Please enquire with management about taxi fee. No booking fee is charged for arranging transfers as this is merely a service we offer to our guests for their own convenience.
11. PETS:
Regret no pets allowed.
12. DAMAGE TO PROPERTY:
The owner of the resort takes no responsibility for any losses or damage to any personal belongings. Any damage to property will be charged for on final bill.
13. NOISE AND DISTURBANCE:
This includes excessive noise levels and unruly behavior.
In such instances, the property owner has the right to terminate the rental period. In the event of termination, the remaining nights will be fully refundable. Your consideration towards fellow guests and neighboring resorts would be appreciated.
14. SWIMMING POOL POLICY & SAFETY:
As per our swimming pool regulations and safety, please note that the use of the swimming pool and surrounding pool area is done so at own risk. Children under 13 years must be supervised by adults at all times. Management will not be held responsible should any unfortunate accidents or injuries occur. No swimming is permitted after 19h00.
15. PARKING:
Limited parking space is available at our main complex.
Free public parking is also located approximately 100 meters from our resort as an alternative option for parking vehicles.
Due to limited parking space at our Zavalata waterfront property, guests staying there may stop their vehicle outside the property to offload and load their luggage upon arrival and departure. Thereafter they will be required to park their vehicle at our main complex for the duration of their stay.
16. FACILITIES & AMENITIES
Property facilities and amenities such as the snack bar, swimming pool and parking area are provided for the exclusive use of Porto Fiscardo and Zavalata holiday apartment guests only.
16.1. Zavalata jetty & roadside terrace:
The little waterfront jetty which is located at our Zavalata complex on the waters edge below the apartments as well as the large open terraced area located at road level next to the Zavalata building is only for the exclusive use of our Zavalata guests.
The little jetty is equipped with sunbeds & umbrellas and the roadside terrace is equipped with the same but with extra table & chairs for outdoor dining.
16.2. Children & Infants
Fold-up baby cots, feeding chairs & child car seat for the taxi are provided on request at no extra charge.
17. MOBILITY SUITABILITY:
Due to the nature of our location, we regret that this property is not suitable for persons with mobility difficulties.
18. SMOKING POLICY:
Regret no smoking is permitted inside the apartment. Your consideration towards fellow guests especially children, would be appreciated.
19. WATER SUPPLY:
Important notice: Please be advised that the island has limited water resources thus we kindly request that guests use water sparingly and adhere to the change days stipulated for bed linen, bath & pool towels. Your co-operation in this regard is greatly appreciated.