Terms & Conditions

  1. RESERVATIONS & PAYMENT TERMS:

    Rates quoted are in Euros, per apartment and include all taxes for indicated persons per night. Rates per person do not apply.
    Our prices are based on self-catering and do not include breakfast.
    If an extra child needs to be accommodated and the apartment allows for this, they will be accommodated on extra divan sofa couches provided, at a further extra charge of 15 euros per person per night.
    Fold-up baby cots and feeding chairs are also provided on request, at no extra charge.
    Reservations: Bookings are only guaranteed and confirmed upon receipt of 30% deposit of the total booking amount which is payable within 3 days upon confirmation of booking in order to secure and guarantee reservation. We regret, no exceptions will be made.
    Balance of the payment is due 4 weeks prior to the check-in date.
    Early reservations: Any bookings made up to 1 calendar year in advance prior to new rates been released, carries a 30% holding deposit based on current rates which is payable within 7 days upon confirmation of booking in order to secure and guarantee reservation. The difference due 4 weeks prior to check-in date will be calculated on the new rates once these are released in October. Standard and Group cancellation policy will apply should reservation be cancelled at any point. Reservations of more than 1 calendar year in advance, will not be considered.
    Late reservations: Any bookings made 4 weeks or less prior to check-in date must be paid in full upon confirmation of booking.
    The minimum stay is 3 consecutive nights, which is payable in full.
    All efforts will be made to ensure the apartment is available as booked, however, the owner reserves the right to make alterations to bookings depending on nature of circumstances.
  2. STANDARD CANCELLATION POLICY:

    Cancellation 28 days or more prior to arrival entails a fully refundable reservation fee.
    27-10 days prior to arrival will receive 50% of the booking fee refunded to them.
    We regret that a non-refundable booking fee will result in cancellation less than 10 days prior to arrival.
    Remaining or cancelled nights are non-refundable. Should guests leave the resort earlier than the booked departure date, or fail to show up, they will receive no refund.
    A non-refundable booking fee difference will apply to booking changes such as downgrades, done 27 days or less prior to the arrival date.
  3. GROUP CANCELLATION POLICY:

    This applies to 3 or more apartments booked.
    Up to 28 days prior to the arrival date, 90% of the booking fee is refundable.
    27-10 days prior to the arrival date, 30% of the booking fee is refundable.
    Less than 10 days prior to the arrival date, we regret that a non-refundable booking fee applies.
    Early departures or no shows will forfeit their stay without a refund for their remaining or cancelled nights should guests leave the resort prior to their departure date or fail to show up.
    A non-refundable booking fee difference will apply to booking changes such as downgrades, done 27 days or less prior to the arrival date.
  4. PAYMENT METHODS:

    We accept the following credit cards:

    A valid credit card is required to secure a reservation, of which pre-authorization may be required.
    Guests are required to call management with their card details in order to proceed with the payment.
    Contact numbers listed on the booking confirmation will appear on the form sent to the client.
    Alternative payment method - Electronic Funds Transfer: Banking details will appear on the booking confirmation form sent to the client.
  5. CHECK-IN POLICY:

    Check-in time: 14h00
    Checkout time: 10h30
    The minimum age for check-in is 18 years of age. Persons younger than 18 are required to be checked in by an adult.
    Guests are kindly requested to inform management of their arrival time and of any delays experienced during travelling.
    Every effort will be made to ensure that the apartment is ready in time for check-in; however, we sometimes experience minor delays during our peak period. We kindly ask for your patience and understanding in this regard.
    Early arrivals: Guests who arrive before the stipulated check-in time are welcome to use our facilities until their apartment is ready for check-in.
    Late arrivals: We kindly request that guests inform management if they are arriving after 19h00 so that suitable arrangements can be made.
    Early morning departure: Guests departing on early flights/ferries/buses are requested to settle any outstanding bills the day before their departure.
    Late departure: If late departure is required, guests are welcome to use the resort facilities such as the snack bar, swimming pool and luggage storage area at no extra charge, or alternative arrangements can be made.
    Changeover day: No specific changeover days apply.
  6. RECEPTION HOURS:

    During season: 1st May – 30th September: 09h00 – 15h00 & 17h00 – 19h00.
    Out of season: 1st October – 30th April: 12h00 – 15h00 & 17h00 – 19h00.
  7. TRANSFERS:

    We regret that we do not provide transfers to and from airport and ports. However, we can arrange a taxi on request, which needs to be pre-booked 7 days prior to the arrival day.
    The taxi fee must be settled directly in cash with the taxi company on arrival at the resort.
    Maximum occupancy per taxi is 4 passengers.
    Child car seats can be arranged on request, at no extra charge.
    Please enquire with management about the taxi fee.
    No booking fee is charged for arranging transfers, as this is merely a service that we offer our clients for their own convenience.
  8. PETS:

    We regret, no pets allowed.
  9. DAMAGE TO PROPERTY:

    The owner of the resort takes no responsibility for any losses or damages to any personal belongings. Any damages to property will be charged to the guests’ final bill.
  10. NOISES AND DISTURBANCE:

    This includes excessive noise levels and unruly behaviour.
    In such instances, the property owner has the right to terminate the rental period. In the event of termination, the remaining nights will be fully refundable. Your consideration towards fellow guests and neighbouring resorts would be appreciated.
  11. SWIMMING POOL POLICY:

    As per our swimming pool regulations and safety, please note that the use of the swimming pool and surrounding pool area, is done so at our guests' own risk.
    Children must be supervised by adults at all times. Management will not be held responsible should any unfortunate accidents or injuries occur.
    No swimming is permitted after 19h00.
  12. PARKING:

    There is limited parking available in our main complex.
    As an alternative option, free public parking is located approximately 100 meters from our resort.
    Due to limited parking space at our Zavalata waterfront property, guests staying there may stop their vehicle outside the property to offload and load their luggage upon arrival and departure. However, they will be required to park their vehicle at our main complex for the duration of their stay.
  13. FACILITIES:

    Property facilities and amenities such as the snack bar, swimming pool and parking area are for the exclusive use of Porto Fiscardo and Zavalata holiday apartment guests only.
    Zavalata waterfront jetty: The sunbeds and umbrella provided on the jetty are for the exclusive use of Zavalata guests only.
  14. MOBILITY SUITABILITY:

    Due to the nature of our location, we regret that this property is not suitable for persons with mobility difficulties.
  15. SMOKING POLICY:

    There is a strict no-smoking policy whilst inside the apartments. Your consideration towards fellow guests, especially children, would be appreciated.
  16. WATER SUPPLY:

    Important notice: Please be advised that the island has limited water resources. Thus, we kindly request that guests use water sparingly. Your co-operation in this regard is greatly appreciated.

Special offer for the Month of May! Stay 7 nights, pay for 6. Stay 14 nights, pay for 12.
Book early to avoid disappointment!

* Nights booked must fall within 1st May – 31st May